Customer Service Representative (Remote Work Eligible – Multiple States)

Are you looking for a remote customer service job with competitive pay and growth opportunities? Security Mutual Life (SML) is hiring a Customer Service Representative to join our fast-paced call center team. This role offers flexibility, the ability to work from home in select states, and the chance to build a rewarding career in the insurance industry.

About the Role

As a Customer Service Representative, you will:

• Answer incoming calls in a professional and timely manner.

• Assist job seekers, clients, and agents with questions, policy details, and service requests.

• Build lasting relationships by delivering excellent customer support.

• Handle billing, payments, and a variety of insurance service processes.

This position supports remote work in the following states: NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ, and NC.

Key Duties & Responsibilities

In this role, you will:

• Resolve customer inquiries by phone, perform research, and start service processes as needed.

• Process billing requests, including account changes, payment updates, refunds, premium histories, policy quotes, and conservation efforts.

• Manage manual premium payments and process checking or savings account payments by phone.

• Support loan-by-phone requests.

• Handle website inquiries received via Corporate Communications.

• Complete insurance verifications and policy summaries.

• Follow up with customers to collect missing information or payments to update policies.

• Maintain accurate records of all customer interactions and transactions.

Qualifications & Skills Needed

• Experience:

  • Minimum 3 years in customer service.

  • 1 year of accounting experience preferred.

  • Experience in the insurance or call center industry is a plus.

  • Spanish fluency is an advantage.

• Skills:

  • Proficiency in Microsoft Word and Excel.

  • Excellent written and verbal communication.

  • Strong attention to detail and accuracy in data entry.

  • Ability to manage and prioritize a heavy workload.

  • Flexibility to work occasional overtime when needed.

• Education:

  • Associate’s degree in Business or related field required.

Compensation & Benefits

💵 Pay Range: $18.57 – $20.07 hourly
The starting rate is based on location, education, experience, and skills. The final level for this role will depend on your qualifications.