Are you looking for a remote customer service job with competitive pay and growth opportunities? Security Mutual Life (SML) is hiring a Customer Service Representative to join our fast-paced call center team. This role offers flexibility, the ability to work from home in select states, and the chance to build a rewarding career in the insurance industry.
About the Role
As a Customer Service Representative, you will:
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Answer incoming calls in a professional and timely manner.
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Assist job seekers, clients, and agents with questions, policy details, and service requests.
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Build lasting relationships by delivering excellent customer support.
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Handle billing, payments, and a variety of insurance service processes.
This position supports remote work in the following states: NY, PA, NJ, MA, AL, FL, TX, OH, MN, IN, GA, AZ, and NC.
Key Duties & Responsibilities
In this role, you will:
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Resolve customer inquiries by phone, perform research, and start service processes as needed.
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Process billing requests, including account changes, payment updates, refunds, premium histories, policy quotes, and conservation efforts.
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Manage manual premium payments and process checking or savings account payments by phone.
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Support loan-by-phone requests.
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Handle website inquiries received via Corporate Communications.
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Complete insurance verifications and policy summaries.
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Follow up with customers to collect missing information or payments to update policies.
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Maintain accurate records of all customer interactions and transactions.
Qualifications & Skills Needed
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Experience:
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Minimum 3 years in customer service.
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1 year of accounting experience preferred.
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Experience in the insurance or call center industry is a plus.
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Spanish fluency is an advantage.
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Skills:
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Proficiency in Microsoft Word and Excel.
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Excellent written and verbal communication.
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Strong attention to detail and accuracy in data entry.
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Ability to manage and prioritize a heavy workload.
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Flexibility to work occasional overtime when needed.
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Education:
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Associate’s degree in Business or related field required.
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Compensation & Benefits
💵 Pay Range: $18.57 – $20.07 hourly
The starting rate is based on location, education, experience, and skills. The final level for this role will depend on your qualifications.
How to Apply
Applications are reviewed on a rolling basis. Take the next step in your career and apply today to join Security Mutual Life, where your skills, dedication, and customer-first mindset will make a difference.