The National School of Government Internship/Vacancies – How to Apply for 2022/2023

The National School of Government (The NSG) contributes to the building of an effective, capable and professional public service through the provision of relevant, mandatory and non-mandatory training programmes.

ADMINISTRATOR: LOGISTICS

REF NO: NSG 16/2022

Requirements

• Grade 12 or equivalent (NQF level 4) and national diploma in logistics, supply chain management, business administration or equivalent qualification.
• 1–2- year administrative experience.
• Knowledge: General knowledge of delivery of administrative/logistical support services.
• Knowledge of supply chain procedures and understanding of the public sector and a training environment will be advantageous.
• General knowledge of client relations.
• Knowledge of organisational financial management systems and organizational training management systems. Organisational procurement processes.
• Knowledge of the training cycle.
• Practical knowledge of MS Office. Competencies/skills: High level of communication skills.
• Strong organising/planning skills.
• Strong logical thinking. Basic project management.
• Strong interpersonal skills.
• Problem solving skills.
• Accuracy. Computer literacy.
• Personal Attributes: Systematic, self-driven and organized, Accurate, diligence, Dynamic, independent, flexible, Willingness to learn, keep up with trends, Possesses the ability to meet deadlines, Honest, responsible with a strong work ethic and integrity.
• A team player and ability to maintain high level of confidentiality.

CONTACT CENTRE AGENT

REF NO: NSG 17/2022 (X2 POSTS)

Requirements

• Grade 12 or equivalent (NQF level 4) and three-year national diploma in contact centre management, customer service/frontline service, public management or equivalent qualification.
• Experience: 1-2 years’ experience in a contact centre environment.
• Competencies/Skills: Good verbal and written communication skills.
• Proficient in relevant computer applications.
• Interpersonal skills.
• Customer Service experience.
• Problem solving skills.
• Problem analysis.
• Time management skills.
• Ability to always work efficiently and effectively.
• Knowledge: Good knowledge of client relations and contact centre environment.
• Understanding of the public sector.
• Good knowledge and understanding of the NSG to service the client effectively and efficiently.
• Computer literacy.
• Reasonable expertise in the field of contact center operations.
• Relevant product knowledge.
• Personal attributes: Adaptability.
• Team player.
• Self-driven. Attention to detail.
• Ability to deal with job stress as well as upset customers in a positive way.
• Problem solving skills.
• Ability to build positive rapport with different types of clients over the phone

ADMINISTRATOR: CLIENT LIAISON

REF NO: NSG 18/2022

Requirements

• Grade 12 or equivalent (NQF level 4) and three year national diploma in contact centre management, customer/frontline service, public management or equivalent qualification.
• At least 1-2 years’ experience in client service/communication.
• Knowledge: General knowledge on the delivery of administrative / logistical /secretarial / services. Administrative knowledge.
• Sufficient understanding of the NSG offerings to liaise with clients in this regard.
• Sufficient understanding of the public sector.
• Ability to record and report statistical information.
• Competencies/Skills: Good organisational skills.
• Good logistical and analytical thinker.
• Excellent interpersonal skills.
• Basic computer literacy in the MS Office Suite, Outlook, and internet application.
• Problem solving skills.
• The ability to work as part of a team.
• Excellent verbal and basic written communication skills.
• Excellent telephone etiquette.
• Personal Attributes: Systematic and organized.
• Accurate, attention to detail.
• Independent and flexible. Willingness to learn.
• Keep up with trends. Responsible.
• Professional with a strong work ethic.
• A team player. Self-driven and systematic innovative.

ADMINISTRATOR: TRAINING SUPPORT

REF NO: NSG 19/2022

Requirements

• Grade 12 or equivalent (NQF level 4).
• Knowledge: Understanding the Public Finance Management Act prescripts, SAQA, NQF, PAJA and human resource development trends.
• Organisational financial management systems.
• Organisational training management systems.
• Organisational procurement processes.
• Office management.
• Knowledge of the training cycle.
• An understanding of requirements of accredited training programmes.
• Practical knowledge of MS Office.
• Competencies/ skills: Basic computer literacy skills.
• Problem solving skills as well as the ability to provide solutions to logistical problems.
• Planning and organizing skills, good communication skills.
• Good client relations and interpersonal skills.
• Ability to advise learners on course selections.
• Personal Attributes: accurate, attention to detail, dynamic and independent, flexible, willing to learn, ability to meet deadlines, honest with a strong work ethic, responsible and reliable.
• Competencies/Skills: Basic computer literacy skills.
• Problem solving skills as well as the ability to provide solutions to logistical problems.
• Planning and organizing skills, good communication skills.
• Good client relations and interpersonal skills.
• Ability to advise learners on course selections.
• Conflict management skills.
• Apply basic understanding of government protocol.

INFORMATION PROCESSING CLERK: OUTCOME AND IMPACTS

REF NO: NSG 20/2022

Requirements

• Grade 12 or equivalent (NQF level 4) with computer typing as a subject.
• At least two years’ experience in the relevant field plus experience in MS Office Suite and Access will be an added advantage
• Knowledge: Understanding of MS Office suite.
• Intermediate knowledge of MS Excel & Access.
• Data capturing
• Competencies/ skills: Intermediate Typing skills.
• Problem solving skill.
• Basic interpersonal skills.
• Computer literacy.
• Planning and Organising skills.
• Problem solving skills.
• Analytical thinking skills.
• Communication skills.
• Personal Attributes: Ability to work in a team, Helpfulness and politeness, Ability to work under stressful situations, Ability to communicate at all levels, highly motivated, Trustworthy, Punctuality, Assertiveness, Hard-working, Ability to work independently, Creative, Attention to details

 

Click Here to Apply

 

APPLICATIONS: Postal: The Principal: National School of Government, Private Bag X759, Pretoria, 0001 or E-mail at Recruitment.MMSSMS@thensg.gov.za

CLOSING DATE: 26 August 2022 @ 16h00

NOTE: Applications must consist of: A fully completed and signed new Z83 form with a comprehensive CV only containing contactable references.

Only shortlisted candidates will be required to submit certified documents on or before the day of the interview.

The relevant reference number must be quoted in the application form. Foreign qualifications must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Shortlisted candidates might be subjected to a technical exercise for the post (s) All appointments are subject to personnel suitability checks such as security vetting, citizen verification, financial records check, and qualifications verifications. Applications who do not comply with the above-mentioned requirements as well as applications received late, will not be considered. The selection process of the SMS post will be in line with the Senior Management Service requirements.

The successful candidate will be expected to sign a performance agreement within three months from the date of assumption of duties and to disclose particulars of all registrable financial interests within a month.

The selection process will be in line with the NSG Recruitment and Selection Policy and other prescripts.

The employment decision shall be informed by the Employment Equity Plan of the Department to achieve its employment equity targets. It is the Department’s intention to promote equity (race, gender, and disability) through the filling of this post.

The NSG reserves the right not to make an appointment and to use other recruitment processes.

Correspondence will be limited to shortlisted candidates only. Successful completion of the Senior Management Pre-Entry Programme (Nyukela) is required for being considered for this SMS post.

Enrolment for the course should be made on the NSG’s website at https://www.thensg.gov.za/trainingcourse/sms-pre-entry-programme Suitably qualified, dynamic, passionate, and experienced persons are invited to apply for the vacant permanent positions. Applicants are requested to visit the NSG website at www.thensg.gov.za or www.dpsa.gov.za for information on the requirements and duties of the position4

 

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