Are you a young South African looking for a way to gain work experience and a qualification at the same time? The Tenacity Customer Services Call Centre Learnerships 2026 offers unemployed youth aged 18 to 30 a 13-month programme that blends classroom learning with real customer service work. This chance leads to a nationally recognised Micro Finance qualification at NQF Level 4 and helps build skills for a career in contact centres.
What Is the Tenacity Customer Services Call Centre Learnerships 2026?
This learnership runs for 13 months. Participants study in class and work in Tenacity’s Customer Services team at the same time. The goal is to earn a Micro Finance qualification at NQF Level 4, which is recognised across South Africa.
The programme focuses on customer service in a call centre setting. Learners handle real tasks while learning theory. It suits those new to the job market who want practical training.
Benefits for Learners
Completing the programme gives you a qualification and hands-on experience. You build business skills, personal traits, and technical call centre abilities that work in many jobs. This is key for those with little or no prior work history.
You deal with customer questions, manage accounts, and learn service standards. These steps create a strong base for future roles in customer service. Many find it opens doors to steady employment.
Who Can Apply?
You need a Grade 12 certificate to qualify. Be aged 18 to 30, unemployed, and have limited work experience. Show a positive attitude, strong work ethic, and commitment to the full 13 months.
You cannot study full-time or part-time during the programme. Be ready for shifts and weekends. Avoid applying if you joined a learnership in the last 12 months.
Maths or Mathematical Literacy helps your chances. Tenacity prefers Employment Equity candidates and those with disabilities to meet transformation goals.
Daily Responsibilities
As a learner, attend all training and pass assessments. Complete a Portfolio of Evidence and meet qualification rules. Work actively in the Customer Services team and serve customers well.
Key tasks include handling queries and complaints via phone or other channels. Give professional service, manage accounts accurately, and resolve issues per standards. Follow operating procedures, company policies, and rules on attendance and conduct.
Essential Skills and Qualities
Tenacity seeks people who like helping others and solving problems. Strong speaking and writing skills are a must. Stay calm under pressure, show empathy, and adapt to busy settings.
Be confident with people, manage time well, and stay organised. A customer-first approach matters most. Good learners listen, act professional, and fix issues quickly.
Highlight communication, service mindset, and learning drive on your CV. Add school roles, volunteering, or computer skills, even without job history.
Programme Location
The learnership takes place in the Northern Suburbs, Cape Town. Check if you can travel or relocate there. It is a contract role with market-related pay, lasting 1 to 2 years at a skilled level.
How to Apply
Submit your application online via the official portal. Double-check your details, contacts, and qualifications before sending. Only those who meet all criteria should apply.
Prepare a clear CV that matches the requirements. Serious applicants ready for study and work will stand out. This programme builds real skills for a customer service career.